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Privacy Policy about personal data processing

We consider ensuring the right to personal data protection as a fundamental commitment to Vending Outlet, so we will dedicate all the resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR"), as well as any other applicable legislation on the territory of Romania. Since one of the core principles of this legal framework is transparent, we have prepared this document through which we want to inform you about how we collect, use, transfer and protect your personal data when interacting with us about products and services including our web site or the applications available.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes to our legal requirements. In the event of any such change, we will display on our website the modified version of the Privacy Policy, so please periodically review the contents of this Privacy Policy.

 

Who we are and how you can contact us

Vending Outlet is the trade name of Vending Outlet Store, a Romanian legal entity, having its headquarters in Bucharest, Virtutii Road no. 22, bl. R10, Apt. 11, sector 6, with serial number in the Trade Register J40 / 14027 / 28.11.2012, unique fiscal registration code RO30960413 (hereinafter "Vending Outlet" or "us"). For the purpose of data protection law, we are an operator when we process your personal data.

Since we are always open to your views and to provide any additional information you may need regarding the processing of your data, we encourage you to contact us at dataprivacy@distribuitoareautomate.ro email address or by post or courier at Virtutii Street no. 22, bl. R10, Apt. 11, Bucharest 6, Romania, with the mention: To the attention of Vending Outlet Store Responsible with Data Protection.

 

Which categories of personal data we process 

In general, we collect your personal data directly from you, so you have control over the type of information you provide us. We strongly recommend you to read also our section named Terms and condition of website use.

For example, we receive information from you as follows:

• When you create a Vending Outlet account, please send us: your e-mail address, your first and last name;

• In your personal page (My Account) on the Vending Outlet you can add some additional information such as: gender, nickname, mobile phone number, fixed phone number, date of birth, occupation, delivery addresses, mail, etc;

• When placing an order, you provide us with information such as: the product you want, the name and surname, delivery address, billing details, payment method, phone number, etc.

We can also collect and then process certain information about your behavior while visiting our website or using the smartphone application to personalize your online experience and provide tailored offers for your profile. We invite you to find out more details in this regard by consulting the section on the processing purposes below.

On our website and smartphone we can store and collect information in cookies and similar technologies, according to the Cookie Policy.

 Otherwise, we do not collect or process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors who are under the age of 16.

 

What are the purposes and basics of the processing

We will use your personal data for the following purposes: 

1. To provide Vending Outlet services for your benefit

This general purpose may include, as appropriate, the following:

• Creating and managing your account within the Vending Outlet platform;

• Processing orders, including picking, validating, shipping and billing;

• Resolving cancellations or problems of any kind related to an order, to the goods or services purchased;

• Return of products according to the legal provisions;

• Refund of the value of the products according to the legal provisions;

• Provide support services, including answering your questions about your orders or Vending Outlet goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Vending Outlet and you. Certain processing underlying these purposes is also required by applicable legislation, including tax and accounting legislation.

2. To Improve Our Services

We always want to offer you the best online shopping experience. For this, we may collect and use certain information about your buyer's behavior, we may invite you to fill in satisfaction queries subsequent to the completion of an order or we can conduct, directly or with the help of partners, market research and research.

We base these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.

 3. For marketing

 We want to keep you informed about the best offers for the products / services you are interested in. In this regard, we may send you any type of message (such as: email / SMS / phone / mobile push / webpush / etc.) Containing general and thematic information, information on similar or complementary products you have purchased, information on offers or promotions, product information added to the "My Account / Basket" section or the "Account / Wish List" section or you have shown interest to buy them, as well as other commercial communications like this be market research and opinion polls, and we can show personalized recommendations on our website and smartphone. In order to provide you information of main interest, we may use certain data about your buyer's behavior (e.g., products viewed / added in wishlist / purchased) to create a profile. We always ensure that these processing is done with full respect for your rights and freedoms and that the decisions taken on them do not have legal effects on you and will not affect you in a negative way. In most cases, we prioritize marketing communications on your prior consent. You can revoke and withdraw your consent at any time by:

  • Changing client account settings in the "Preferences" section;

  • Accessing the Unsubscribe link displayed in the messages you receive from us;

  • by contacting Vending Outlet using the contact details described above.

In some situations, we can base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may request us at any time, by the means described above, to stop processing your personal data for marketing purposes, following your request.

4. To defend our legitimate interests

 There may be situations where we use or transmit information to protect our rights and commercial activity. These may include:

• Measures to protect the website and users of the Vending Outlet platform against cyber attacks:

• Measures to prevent and detect fraud attempts, including transmission of information to competent public authorities;

• Measures to manage various other risks.

 The general focus of these types of processing is our legitimate interest in protecting our commercial activity, as we understand that we are ensuring that all the measures we take guarantee a balance between our interests and your fundamental rights and liberties.

Also, in some cases, we base on legal provisions such as the obligation to safeguard the goods and values ​​provided by the applicable legislation in this field.

How long do we keep your personal data

As a general rule, we will store your personal data as long as you have an account on the Vending Outlet platform. You may request us at any time to delete certain information or account closure and we will respond to these requests, subject to the preservation of certain information, including after the closure of the account, in situations where the applicable law or legitimate interests impose it.

To whom we send your personal data

Depends on the situation, we may transmit or give you access to certain personal data of the following categories of recipients:

• companies within the same group of companies as Vending Outlet;

• courier service providers;

• payment / banking service providers;

• Marketing / telemarketing service providers;

• market research service providers;

• insurance companies;

• IT service providers;

• other companies with whom we can develop joint programs to market our goods and services.

If we have a legal obligation, or if it is necessary to protect a legitimate interest, we can also disclose certain personal data to public authorities.

 We ensure that access to your data by third-party private law entities is done in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

In which countries transfer your personal data

We currently store and process your personal data on the territory of Romania. However, it is possible to transfer certain personal data to entities located within the European Union or outside the Union, including in countries where the European Commission has not recognized an adequate level of personal data protection. We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, as the case may be, by other safeguards, such as standard contract terms issued by the European Commission or certification schemes such as Privacy Shield for the Protection of Personal Data Transferred from within the EU to the United States. You can contact us anytime, using the contact details listed above, to find out more about the countries where we transfer your data and the safety of these transfers.

How do we protect the security of your personal data 

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards. The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy. Despite the steps taken to protect your personal data, we would like to draw attention to the fact that the transmission of information over the Internet in general or through other public networks is not completely secure, with the risk that data may be seen and used by unauthorized third parties. We can not be responsible for such vulnerabilities of systems that are not under our control. 

What rights do you have 

The General Data Protection Regulation will recognize a series of rights with respect to your personal data. You may request access to your data, correct any mistakes in our files, and / or you may oppose the processing of your personal data. You can also exercise the right to complain to the competent supervisory authority or to address the court. Depending on the situation, you also have the right to request the deletion of your personal data, the right to restrict your data processing and the right to data portability. More information about each of these rights can be obtained by consulting the table below. In order to exercise your rights, you can contact us using the contact details listed above. Please note the following if you wish to exercise these rights:

  • Identity

We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such records using the Vending Outlet account e-mail address. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

  • Fees

 We will not charge a fee to exercise any right in respect of your personal data, unless your request for access to information is ungrounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you about any fees applied before you resolve your request.

  •  Response time

We propose to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made more requests, in which case we will respond within a maximum of two months. We'll let you know if we'll need more than a month. We may ask whether you can tell us exactly what you want to receive or what you are worried about. This will help us to act faster and shorten the response time to your request.

  • Rights of third parties

 We do not have to respect an application if it would adversely affect the rights and freedoms of other individuals.

  • Rights concerned

Data access

You can ask:

• a confirmation that we process personal data;

• to provide you a copy of these data;

• give you other information about your personal data, such as what data we have, how we use, to whom we divulge, whether we transfer them abroad and how we protect them, how long we keep them, what rights you have how you can make a complaint, where we have obtained your data, to the extent that the information has not already been provided to you through this information.

Correction

 You may ask us to rectify or complete your inaccurate or incomplete personal data. It is possible to try to verify the accuracy of the data before correcting it.

 Delete data

 You may ask us to delete your personal data, but only if: 

  • they are no longer necessary for the purposes for which they were collected;

  • you have withdrawn your consent (if the data processing is based on consent);

  • you have a legal right of opposition;

  • they have been illegally processed;

  • there is a legal obligation to do so.

 We have no obligation to comply with your request to delete your personal data if processing of your personal data is required: 

  • to comply with a legal obligation;
  • for finding, exercising or defending a right in court.

 There are other certain circumstances in which we are not obliged to respect your request for data deletion, although these two are the most probable circumstances in which we may refuse this request. 

Please note that before exercising this right, you may download from Vending Outlet and save all your Vending Outlet documents regardless of whether your billing was made to you or to another person or entity (such as be: invoices, warranty certificates). If you do not do this before you exercise your right of removal, you will lose all of these documents and Vending Outlet will be unable to provide you a copy of these, because the process of deleting your data or your account online open at Vending Outlet, with all the data and documents related to it, is an irreversible process. 

Restriction of data processing

You may ask us to restrict the processing of personal data, but only if:

• their accuracy is contested (see rectification section) to allow us to verify their accuracy;

• processing is illegal, but you do not want the data to be erased;

• they are no longer necessary for the purposes for which they were collected, but you need them to find, exercise or defend a right In court;

• you have exercised the right of opposition and checking whether our rights prevail is underway. 

We may continue to use your personal data following a restriction request if:

• we have your consent;

• to establish, exercise or secure the defense of a right in court;

• to protect the rights of Vending Outlet or other natural or legal persons.

Data portability

 You may ask us to provide your personal data in a structured format that is currently in use and that can be automatically read, or you may request that it be "ported" directly to another data operator, but in each case only:

• processing is based on your consent or on the conclusion or performance of a contract with you;

• processing is done automatically.

Opposition right

You may oppose at any time processing your personal data on our legitimate interest, for reasons related to your particular circumstances and if you believe that your fundamental rights and freedoms prevail over this interest.

You can also oppose processing of your data for direct marketing purposes (including creating profiles) at any time without invoking any reason, in which case we will cease this process as soon as possible.

Making automated decisions 

 You can ask that you not be the subject of a decision based solely on automatic processing, but only when that decision:

 • produces legal effects with respect to you or otherwise affects you to a similar extent and to a significant extent.

This right does not apply if the decision made following automatic decision-making:

• we are required to conclude or run a contract with you;

• it is authorized by law and there are adequate safeguards for your rights and freedoms;

• rely on your explicit consent.

Claims 

You have the right to file a complaint with the supervisory authority about the processing of your personal data. In Romania, the contact data of the data protection supervisor is as follows:

National Authority for the Supervision of Personal Data Processing

B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Phone: +40.318.059.211 or +40.212.525.599;

E-mail: anspdcp@dataprotection.ro 

Without prejudice your right to contact the supervisory authority at any time, please contact us in advance and we promise that we will do our best to resolve any issues amicably.

We remind you that you can contact our in-charge person of protecting your data at any time by submitting your request in any of the following ways: 

¬ by e-mail at: dataprivacy@distribuitoareautomate.ro

¬ by post or courier at: 22 Virtutii Road, bl. R10, Apt. 11, Bucharest, sector 6, with the mention of Vending Outlet GDPR-Responsible with data protection.