1. Definitions
Visitor - Any person who enter or visits the website ‘distribuitoareautomate.ro’
Client - individual / legal entity conducting an Order.
User - any person who has created an account on the website ‘distribuitoareautomate.ro’
Products and Services - any product or service mentioned in the Order to be provided by the Seller to the Customer.
Order - an electronic document that acts as a form of communication between the Seller and the Client used by the Customer to express his intention to buy certain Products and Services and to pay for.
Seller - Vending Outlet Store Srl (VOS), having the following identification data: VAT No. RO 30960413, Limited registered company under no. J40 / 14027/2012, established in Bucharest, Romania, Virtutii Road no. 22, sector 6.
Contract - an Order confirmed by the Seller, through which the Seller agrees to sell and deliver the Products and Services and the Customer agrees to purchase, receive and make payment of these Products and Services.
Courier - any public or private transporter providing fast courier services.
2. Intellectual Property Rights
The content of the site ‘distribuitoareautomate.ro’ like: images, texts, web graphics elements, scripts, software, design rights, model rights, patents, trademarks are fully owned by VOS and its suppliers and is protected of copyright and related rights and laws on intellectual and industrial property. Use of any of the items listed above without the consent of VOS is punishable under the laws in force. Distribuitoareautomate.ro and the Vending Outlet Store logo are registered trademarks of VOS.
VOS may offer to the User / Customer, only by agreement, the right to use in a manner described, a specific content of the site. This agreement applies strictly to a specified content, for a period of time set in the agreement and only to the person which been authorized, without the use of any other content of the site ‘distribuitoareautomate.ro’.
Using any registered trademark on the 'distribuitoareautomate.ro' not to be associated with advertising for that company; 'Distribuitoareautomate.ro' does not assume any responsibility and can not be blamed or convicted for damages arising from the use of the site's content.
3. Exoneration of liability
VOS does not guarantee that the site, the host server or the emails sent from the ‘distribuitoareautomate.ro’ are free of viruses or other computer components of potentially harmful nature, or they are free of errors, omissions, malfunctions, delays or disruptions in operation or transmission, line breaks or any other similar factors. The user uses the site at its own risk, ‘distribuitoareautomate.ro’ being free of any liability for any direct or indirect damage caused by the use of or accessing / visiting the site or as a consequence of using the information on the site. VOS is not liable for errors or omissions that may occur in writing or presenting materials on the site.
VOS does not take responsibility for the product descriptions presented on the ‘distribuitoareautomate.ro’ website, these information are given by the VOS providers.
All the information shown on ‘distribuitoareautomate.ro’ website are for informational purpose and written with positive intention from sources the Seller considers to be reliable. If any of the published articles or any other information is subject to the Copyright and Related Rights Act, the User is kindly requested to notify Seller to office@distribuitoareautomate.ro in order to be able to take the necessary legal measures.
The opinions expressed in the materials that are published in the literary blog, cultural community sections, and reviews are entirely assumed by the authors of the materials and do not imply the joint responsibility of the 'distribuitoareautomate.ro'
'distribuitoareautomate.ro' reserves the right to cancel Product and Service Orders that are displayed on the Site as a result of technical errors, or which due to technical errors, exhibit obviously erroneous / derisory prices for products (prices they may appreciate being erroneous / derisory any buyer with an average level of training).
Any links to other sites are provided solely for the purpose of increased accessibility of information and distribuitoareautomate.ro does not assume any responsibility or liability for the content, for the products or services advertised or sold through these linked websites.
4. Site access limit
Users of the website may post comments, may submit suggestions, questions or information if their language is civilized and the content of the communications is not illegal, obscene, threatening, defamatory, does not disturb or threat the privacy of others, does not violate intellectual property rights, does not contain viruses, does not serve promotional campaigns that are not related to the 'distribuitoareautomate.ro' , there are no mass emails or any other form of spam. Persons who will use a false email address or will transmit electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be reported to the competent authorities.'distribuitoareautomate.ro' ’ does not assume any liability for any damages caused by such communications.
In the case of sending or displaying materials / documents involving texts, replies, reviews, etc. made by Users, it is considered that the User guarantees their originality and give to 'distribuitoareautomate.ro' and its affiliates / associates the non-exclusive, unlimited, free, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works and the right to distribute or to present such content anywhere in the world by any means. The User warrants that he has all rights to the content he displays or transmits to the site in any way, so that by using this content he will not cause harm to any third physical or legal entity.
5. Processing of personal data
When a User creates an account on the'distribuitoareautomate.ro' , he will receive commercial communications from the ‘'distribuitoareautomate.ro' only if he has given his express consent by selecting the appropriate option.
Collected data on newsletters and alerts are confidential. 'distribuitoareautomate.ro' may select the Users who will receive newsletters and alerts in the future.
According to Law no. 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such data, amended and supplemented and Law no. 506/2004 on the processing of personal data and privacy regulations in the electronic communications sector, 'distribuitoareautomate.ro' will not process or transmit to third parties personal data provided by Users.
The purpose of collecting personal data is: economic-financial management, advertising, marketing, statistics, electronic communications services, informing Clients about their account status on the 'distribuitoareautomate.ro' , updating the Customers about the evolution and status of the orders they made.
Filling up the forms on the website is equivalent to the unconditional acceptance that these data should only be included in the database held by'distribuitoareautomate.ro'
Clients are guaranteed the rights provided by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, namely the right to information, the right of access to data, the right to interfere, the right of opposition, the right not to be subjected to an individual decision, the right to address justice in case of violation of his / her rights. Customers have the right to request the total or partial deletion of personal data. The Customer may claim any of the rights listed above by writing a request which should be signed, dated and submitted to the VOS headquarters.
In case the Users refuse to send the personal data, they can not pretend their orders to be processed.
If the Customer changes the personal data already delivered to the 'distribuitoareautomate.ro' and the orders are in progress, the order keeps the data from the placement time and the delivery of the products will be made taking into account the newly modified data .
'distribuitoareautomate.ro' does not require its users through any way of communication (telephone / e-mail etc.) confidential information, bank account details, personal passwords etc. If the User discloses to third parties, he / she bears full responsibility for his / her actions. Thus, in cases of disclosure of such data, the User can not be held liable by the 'distribuitoareautomate.ro' for any kind of damage.
6. User registration procedure
In order to create an account on the 'distribuitoareautomate.ro', the User must use a valid e-mail address. 'distribuitoareautomate.ro' may refuse the registration request in situations where it finds that it has used information that is not in conformity with the reality or uses the services in a wrong manner.
7. Price
The final price paid by the Customer consists of the product price + the expedition and / or the payment costs. The delivery prices are detailed on the website. All prices for products and services marketed through the 'distribuitoareautomate.ro' site are clearly specified and can be expressed in Lei or Euro, without VAT.
8. The order
By completing the order, the Customer guarantees that all the data provided is real and correct, otherwise it could withstand the consequences of these errors (delayed order, misdirected, etc.).
'distribuitoareautomate.ro' can not be held liable for misleading information that may result in delivery delays. In this context, all shipping charges made for the purpose of re-dispatching the order shall be the responsibility of the Customer.
By completing the order, the Customer agrees that a representative of the'distribuitoareautomate.ro' will contact him / her via any available means agreed by the Party (e-mail / telephone) for the personal confirmation of the order.
(This email is just a confirmation receipt of the order request from you. Your contract to purchase these products is not complete until we send you an email informing you that the products have been shipped.)
'distribuitoareautomate.ro' may refuse an order following a prior notice addressed to the Customer, without any obligation between the parties and without one party claiming damages, for the following situations:
• Incomplete or incorrect Customer data;
• Customer's activity may cause damages to the 'distribuitoareautomate.ro' website / partners;
• failed deliveries in the past;
• other objective reasons: if the Customer does not guarantee that the payment method is valid and that it is not obtained through a fraudulent method or suspicion regarding the method of payment.
Even if it has taken all the necessary measures to ensure that the information presented on this site is accurate and correct, 'distribuitoareautomate.ro' can not be held responsible for any inaccuracies that may occur in the client's completion of the forms in the site for the completion of the order. Users are responsible for assessing the accuracy, completeness and usefulness of the information provided on the website forms.
9. Billing - payment
The price, payment method and payment term are specified in the order. The Seller will issue to the Customer an invoice for the Products and Services delivered, the Customer's obligation being to provide all the information required for issuing the invoice in accordance with the current legislation. Payment can be made by bank transfer or repayment.
10. Warranty
• 'distribuitoareautomate.ro' offers warranty only for brand new products (12 months) or reconditioned-revised equipment (3 months). Second-hand products are being sold without warranty, as they are. The location where the warranty is given is the one specified on the Guarantee Certificate. Unless otherwise specified, the cost of the carriage is held by the Customer.
Causes of Loss of Warranty:
• damage or mechanical damage;
• Missing or changing the device series; product changes;
• Damage caused by ignoring the instructions of use, of transport, handling and installation provided in the user manual;
• Mechanical damage caused by hitting the appliance or damage to the mark with the model and serial number of the appliance;
• flooding, burning, sun exposure, electrical discharges, inappropriate modifications or installations, unauthorized interventions;
• destruction of internal circuits due to mechanical or electrical shocks.
'distribuitoareautomate.ro' does not offer any warranties to Clients:
• if the purchased product is not in accordance with the requirements or expectations of the Customer;
• after the expiration of the period for which the Seller offers the product warranty;
• if the replacement of non-compliant products or components is impossible, including due to lack of equipment or related technology.
All other provisions contained in the current legislation concerning the guarantee of the products sold are valid. The rights of the Clients are those stipulated in the legislation in the field. The warranty does not extend to any damage caused by the use of the product.
11. Delivery
The estimated delivery date may vary and will be communicated via the Order confirmation email or telephone.
For Foreign Customers, the final price of the order will be communicated by e-mail or telephone and delivery will be made after explicitly accepting this price.
For products in stock, delivery will be made through the Courier or can be personally picked up at the address specified on the site. There is an interval of 12-24 hours between the registration of the order and its takeover by the Courier. Any additional delay will be communicated to the Customer and will agree to a new delivery term.
Beware! Due to the very short processing time of orders, it is impossible to make changes to orders which been already placed.
If the products are unavailable (including if the price or some features of the products have undergone changes subsequent to order confirmation), VOS will inform the Customer of unavailability and the amounts that he has paid will be returned within 14 days. The customer can confirm the changes made to the price or characteristics of the products, modifying the initial order and VOS will deliver the products accordingly to the new order.
The shipping charge applies to each parcel.
11.1 Delivery conditions
At the request of VOS or the Courier, the Customer will provide proof of his identity, if necessary by one or more documents issued by the official authorities and will communicate the Order number assigned by the Seller.
If the Customer is unable to receive the order in person, this will be left at the specified address only to a person older than 18 years and only in the case of communication to the Courier of the order number.
No request for delivery of an order will be honored if the Customer does not meet the above conditions.
In the case of delivery to the Client's workplace, in which case the Courier can not access that location, the Customer must ensure that he can receive this order.
The Customer will be contacted by Courier in advance to obtain confirmation of his presence at the address and time selected when the order is validated on the site.
The customer undertakes to be present at the indicated delivery address within the selected time range, otherwise he will incur the shipping charge for a possible new delivery. After the selection, the time will be changed only with the agreement of the Courier.
The delivery is considered to be performed at the moment of the delivery of the ordered products to the Customer at the address selected by him at the time of placing the order.
11.2. Reception of the goods
The customer agrees to sign at the time of delivery the AWB, to which is attached the fiscal invoice containing all the information about the delivered products (product name, quantity, price). Also, the Customer will check if the products are damaged or if there are any inconsistencies and any problems will be mentioned in a handwritten way on the delivery note in order to be considered.
12. Return policy
According to the Emergency Ordinance no. 34/2014 on consumer rights in distance contracts: 'The consumer has the right to withdraw from this contract, without having to justify the decision to withdraw and without incurring other costs than those provided in Article 13 para. 3) and art. 14 of GEO No. 34/2014, within 14 days starting from the day when it enters into physical possession of the product. Return costs are borne by the consumer. '
Definition of the sales contract: any contract under which the professional transfers or undertakes to transfer ownership of products to the consumer, and the consumer pays or agrees to pay their price, including any contract that covers both products and services.
The provisions of GEO 34/2014 apply only to the consumer defined as any natural person or group of natural persons constituted in associations as defined in art. 2 pt. 2 OG 21/1992 on consumer protection, republished, with subsequent amendments and completions.
The return policy presented below refers exclusively to products ordered online and delivered by courier. Products purchased directly from the Vending Outlet Store cannot be returned, as they can be the subject of a guarantee.
The products on demand, which are not in the Seller's stock, in this case 'distribuitoareautomate.ro' but can be ordered and brought from an external stock (usually the manufacturer's stock) cannot be returned as such orders takes the form of a bespoke order and is considered a firm order with an obligation to buy.
It is necessary that the products be returned in the original packaging. They must be in the same condition in which they were received. Products that show traces of use, that do not have all the accessories and labels intact, nor those that are not presented together with all the documents that accompanied them, cannot be the subject of the return: invoice (will be presented in copy), courier receipt (will be presented in copy), warranty certificate, user manual (if any), accessories, etc.
Products that show physical modifications, traces of use or unauthorized interventions are not accepted for return, so that the object can no longer be brought to the initial conformity by repair and decrease of the equivalent value.
Products that have blows, shards, scratches or other deficiencies of an external nature not reported as aesthetic defects in the first 48 hours after receiving the product in writing together with pictures at the email address office@distribuitoareautomate.ro are not accepted for return.
The right of return is also lost if the products have been poorly maintained or have suffered the intervention of unauthorized persons (for example other service workshops) or if the product has been used for purposes other than those for which it was built. Sealed products that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the consumer are NOT received.
If one or more components of the product show signs of wear, scratches, bumps or other deficiencies of an external nature, Vending Outlet Store reserves the right under the law to accept the return by decreasing the value of those components.
All shipping costs will be borne initially by the customer, including in case of non-acceptance of the return or replacement of the product.
If the return meets the conditions, we will return the money to the account specified by you in the return form or on the card, if you paid with the card. The money will be visible in your account or on your card within a maximum of 14 calendar days from the acceptance of the return. Bank charges related to money transfers, including card payment or installment payments will be borne by the customer and will be deducted from the amount of the refund.
Please read RETURN POLICY for full details.
13. Major Force
Neither of the parties may be held liable for non-execution (total / partial) or delayed execution of its obligations if they were caused by force majeure. The parties will immediately make known the case of force majeure and will take all necessary measures to limit the consequences of the event.
If within 15 days the force majeure event does not cease, the parties have the right to unilaterally terminate the contract without claiming damages.
Major force will be proven according to the law.
14. Conflict resolution
The applicable law The contract will be governed and interpreted in accordance with Romanian law. Any conflict arising between the 'distribuitoareautomate.ro' and the Clients will be settled amicably. If this is not possible, the first solution is mediation, under the conditions of the law and if this fails, it will appeal to justice.
15. Fraud
Creating multiple accounts using such automatically generated addresses that expire after a predefined period in order to benefit from promotions or offers or any fraudulent behavior capable of affecting the smooth running of campaigns is forbidden and will be considered a fraud attempt. The owner of the site ‘distribuitoareautomate.ro’ reserves the right to suspend the accounts created and to withdraw the benefits of the promotions or offers in progress, to cancel the account without notice, notification, other formalities or indemnities.
Any attempt of fraud or any fraud (such as but not limited to: accessing the data of 'distribuitoareautomate.ro' , alteration of the content of the site, attempting to affect the performance of the website servers, misappropriation of the deliveries to third parties etc.) will be punished under criminal law.
16. Final rules
If any of the above clauses will be found null or void, this will not affect the validity of the other clauses. Updated on 30.11.2020: Vending outlet Store S.R.L. - www.distribuitoareautomate.ro