> Return policy

Customer Rights and Returns of goods

Disclaimer / Legal framework:

According to the Emergency Ordinance no. 34/2014 on consumer rights for distance contracts: 'The consumer has the right to withdraw from this contract, without having to justify the decision to withdraw and without incurring other costs than those provided in Article 13 para. 3) and art. 14 of GEO No. 34/2014, within 14 days starting from the day when it enters the physical possession of the product. Return costs are borne by the customer '.

NOTE: Products reserved online that have as delivery method: "pick up from the point of work", but which are paid at the point of work / retail, do not benefit for a return. They have the possibility to be verified and tested at the reception, being ensured "the simultaneous physical presence of the professional and the consumer", according to the law.

The products on demand, which are not in the Seller's stock, in this case 'distribuitoareautomate.ro' but can be ordered and brought from an external stock (usually the manufacturer's stock) cannot be returned as such orders takes the form of a bespoke order and is considered a firm order with an obligation to buy.

Attention: the order must be completed remotely / already paid, so that you can benefit from the right of return within 14 calendar days!

Definition of the contract of sale (art. 2, 5.): any contract under which the professional transfers or undertakes to transfer ownership of products to the consumer and the consumer pays or undertakes to pay their price, including any contract which has as its object both products and services.

The conclusion of the contract takes place at the moment of issuing the fiscal invoice and not at the launch of the order or the issuance of the automatic confirmation of its receipt.

The returned product must be in the same condition in which it was delivered (with the labels intact, the original packaging and the accompanying documents). Products that show physical modifications, blows, shards, scratches, shocks, traces of use and / or unauthorized interventions, etc. are not accepted for return.

The provisions of GEO 34/2014 apply only to the consumer defined as any individual or group of persons constituted in associations as defined in art. 2 point 2 OG 21/1992 on consumer protection, republished, with subsequent amendments and completions.

Before filling in the form and sending the products, please read carefully the conditions of the RETURN POLICY below.

RETURN POLICY:

  1. The return policy presented below refers exclusively to products ordered online and delivered by courier. Products purchased directly from the Vending Outlet Store cannot be returned, as they can be the subject of a guarantee.
  2. The return of the products will take place within a maximum of 14 calendaristic days from the actual delivery date. The products for return will be sent by the Customer via any courier company to the address mentioned at the bottom of the page. The cost of transporting the products to our warehouse is the responsibility of the Buyer
  3. It is necessary that the products be returned in the original packaging. They must be in the same condition in which they were received. Products that show traces of use, that do not have all the accessories and labels intact, nor those that are not presented together with all the documents that accompanied them, cannot be the subject of the return; invoice (will be presented in copy), courier receipt (will be presented in copy), warranty certificate, user manual (if any), accessories, etc. Products that show physical modifications, traces of use or unauthorized interventions are not accepted for return, so that the object can no longer be brought to the initial conformity by repair and decrease of the equivalent value. Products that have blows, shards, scratches or other deficiencies of an external nature not reported as aesthetic defects in the first 48 hours after receiving the product in writing together with pictures at the email address office@vendingutlet.ro are not accepted for return.
  4. The right of return is also lost if the products have been poorly maintained or have suffered the intervention of unauthorized persons (for example other service workshops) or if the product has been used for purposes other than those for which it was built. Sealed products that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the consumer are NOT received.
  5. If one or more components of the product show signs of wear, scratches, bumps or other deficiencies of an external nature, Vending Outlet Store reserves the right under the law to accept the return by decreasing the value of those components.
  6. All returned products will be checked in terms of quality and compliance with the above return conditions. Our recommendation is to carefully check each product after receiving your order, its condition, label and packaging, so that you can notify us in time of any non-conformities.
  7. We reserve the right to refuse the return if, following our own checks, the products do not comply with the mentioned return conditions.
  8. If the return meets the conditions, we will return the money to the account specified by you in the return form or on the card, if you paid with the card. The money will be visible in your account or on your card within a maximum of 14 calendar days from the acceptance of the return. Bank charges related to money transfers, including card payment or installment payments will be borne by the customer and will be deducted from the amount of the refund. In the case of returning the products directly to our office/warehouse, the return will be checked on the spot and if it meets the return conditions described in point. 1-6, the buyer receives the value of the returned products, by bank transfer, within 14 working days, applying the same return policy as in the previous paragraph.

Please pay attention! Second-hand equipment is not subject to the return or exchange (replacement) policy, so we recommend that you make the purchase in the store (Vending Outlet Store Srl - Office/warehouse) and personally check all the functions, features and operation mode of the product to be purchased.

WE DO NOT RECEIVE RETURN PARCELS THROUGH ROMANIAN POST WITH PICKUP FROM THE POST OFFICE BECAUSE WE ARE NOT NOTIFIED OF RECEIVING THEM AND THEY WILL BE RETURNED.

IMPORTANT:

  • The customer MUST pay for the transport when handing over the return to the courier! The customer must not opt ​​for the cash on delivery payment, this is not possible and the parcel will thus be refused by us.
  • In case of a return of an order where the shipping for the initial delivery was paid by the customer, the shipping amount will not be refunded. The amount refunded will only be that of the returned product/products.
  • In the case of a return of an order for which the customer has not paid or omitted to pay the return shipping, when returning the amount of money, the value of the return shipping will be withheld.

RETURN ADDRESS:
Vending Outlet Store Srl
48 Preot Sebe Costin Street
Chiajna 077040, Ilfov, Romania
+40.757.234.144